BB Phones

Telephone Online Fault Lodging Process

Please complete the following process to lodge your fault. You may also leave a message and we will follow this up during business hours, please call: 08 8444 7949.

Faults can only be processed during business hours, once it is lodged we will inform you the fault has been lodged. Telstra will give us a repair timeframe from 1 to 3 working days depending on the location and nature of the fault. This timeframe can be extended by Telstra if a delay occurs outside of their control.

What is the telephone lessee name?

What is your full telephone service number?

Can you hear a dial tone?

Yes No

Do you get a recorded message and what does it say?

Yes No

Was there a storm before/during the fault?

Yes No

Have you performed an isolation test?
(Please follow the isolation test process)

Yes No

Have you tried to use another telephone handset?

Yes No

Do you have a monitored alarm or Foxtel?

Yes No

When will you be home for a technician to visit?
(If you do not give us this information then Telstra may attempt to visit and leave a calling card, this will delay your fault resolution)

What is your alternate contact other than the service you are reporting the fault on?

By lodging this form you agree that if this fault lies with your equipment then a Telstra charge will apply.*

*We cannot lodge a fault unless you have performed an isolation test and eliminated your own equipment to the best of your ability. If we lodge the fault and it turns out to be your equipment Telstra will charge you for this service. We lodge the fault based on the understanding that you accept this.